Terms & Conditions

1. About these terms

These terms are an agreement between you and Z-Connect (Pty) Ltd, operated by Zetnet Mobile (Pty) Ltd ("Z-Connect", "we", "us"). They apply when you use a Z-Connect SIM, our mobile, home internet or money services, our app, website, WhatsApp or USSD channels, or our agents and kiosks. Our Privacy Policy forms part of these terms.

2. Eligibility

You must be 18 or older, or have verifiable consent from a parent or guardian, and you must complete RICA registration.

3. Registering your SIM (RICA)

You must register your SIM under the Regulation of Interception of Communications and Provision of Communication-Related Information Act 70 of 2002 (RICA) before it can make or receive calls, send SMS or use data. You can register in the Z-Connect app, on our website, on WhatsApp, or with a Z-Connect agent at a branch or kiosk.

RICA requires your full name, ID or passport number and residential address. We also take a photo of your ID and a selfie to confirm your identity. You must give true and complete information. We may refuse, suspend or cancel a registration that fails verification.

4. Your obligations under RICA

Before we register your SIM, we show you the following, and you confirm that you have read and understood it:

4.1 Your own name. You must give us your own true identity details and residential address. You may not register a SIM in someone else's name or with someone else's identity document.

4.2 Lost, stolen or destroyed SIMs. If your SIM, or the phone it is in, is lost, stolen or destroyed, you must report it without delay: in the app, on WhatsApp, by calling +27 15 101 1336, or at a Z-Connect branch, kiosk or agent. We will suspend the SIM so no one else can use it. You must also report it to the South African Police Service where RICA requires it, and keep the case number.

4.3 Keeping your details up to date. If your name or residential address changes, you must update it with us.

4.4 Passing a SIM on. You may not sell, give, lend or otherwise hand your SIM to another person unless it is first registered in that person's name. To transfer a number, contact us so the SIM can be registered to the new owner.

4.5 Consequences. Not meeting these obligations is an offence under RICA. We may suspend a SIM that is not correctly registered.

5. Activation and your number

Your SIM is activated once RICA registration is complete, your first top-up has been loaded and your number has been confirmed with a one-time code sent to the SIM.

6. Airtime, data and bundles

Prices are shown before you pay. Airtime and bundles are loaded once payment succeeds, and you can buy them for your own number or for another number. Bundles expire at the end of their validity period. Use outside a bundle is charged at the published out-of-bundle rates.

7. Payments and refunds

Each purchase is processed once. If you are charged and the network cannot deliver the airtime or bundle, we refund the payment to the method you used. Cash paid to a Z-Connect agent is recorded against your purchase and the agent gives you a confirmation.

8. Porting, roaming and SIM swaps

You can bring your number from another network, subject to the porting rules of the South African mobile industry. International roaming is off until you switch it on; charges apply abroad. A SIM swap moves your number to a new SIM after we verify your identity with a live selfie. To protect you from fraud, we limit how often a number can be swapped.

9. Suspension

You can suspend your own SIM at any time if it is lost or stolen, and switch it back on yourself. While a SIM is suspended it cannot make purchases. We may also suspend a SIM that is not correctly registered under RICA, that is used unlawfully, or as required by law.

10. WhatsApp

Our WhatsApp channel lets you register a SIM and get support by chat. Messages pass through WhatsApp, which is operated by Meta outside South Africa. Your ID photo and selfie are never sent through WhatsApp; you take them on a secure Z-Connect web page. Your use of WhatsApp is also governed by Meta's terms. Reply STOP to stop messages we start, or HELP to speak to someone.

11. Agents

Z-Connect agents act on our behalf. To become an agent you must apply, accept the agent consent set out in our Privacy Policy, and pass our identity verification. An agent may register SIMs only from stock allocated to them, must follow the RICA process exactly with the customer present, and may use a customer's information only to complete that registration. Commission and payouts follow the agent terms published in the agent app. We may suspend an agent at any time.

12. Acceptable use

You may not use our services for anything unlawful, including any breach of RICA, fraud, harassment or spam, or to interfere with the network.

13. Liability

Our services are provided as available. To the extent the law allows, we are not liable for indirect or consequential loss. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008.

14. Changes to these terms

We may update these terms. We will tell you of material changes in the app or by SMS before they take effect.

15. Law and contact

These terms are governed by the law of the Republic of South Africa. Contact us at 02 Rhodesadrift Street, Bendor, Polokwane, 0699, on +27 15 101 1336, or through z-connect.net/contact.

16. Network and coverage

16.1 Our mobile services run on a partner network. Coverage, speed and availability depend on that network and on where you are. We cannot promise service in every place or at all times.

16.2 Maintenance or faults on the network may interrupt service. Where we can, we tell you of planned work in advance.

16.3 You can call emergency numbers (112, 10111 and 10177) free of charge, even with no airtime, wherever there is network coverage.

16.4 You may not use a Z-Connect SIM in a SIM box, gateway or any equipment that resells or reroutes calls, SMS or data.